Business Intelligence on the Quality of Decision Making
Abstract
For the past decade, CIOs have prioritised business intelligence (BI) technologies, but little is understood about how to properly maintain those systems after the development phase. Using PLS analysis of survey responses from senior IT managers in Australia, this research explores the direct and indirect impacts of BI management quality on the quality of managerial decision making. The findings corroborate the overall link (total effect), but also show that data/information quality and BI solution scope have mediating effects. The study benefits both academics and business by giving evidence for the first time of direct and indirect drivers of managerial decision support improvements connected to the breadth of BI solutions and active management of BI.
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